Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
Empty all trash containers and replace with fresh liners
Restock useable items in guest rooms or suites, i.e., soap, towels, paper items
Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware
Clean and vacuum exterior entry and hallways
Keep linen closets and supply areas clean and organized
Ensure guest laundry and dry-cleaning orders are attended to promptly
Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
Promptly handles guest complaints or requests and refers to supervisor if unable to handle
Ensures that all rooms or suites are secured upon leaving the guest room or suite
