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GRE (Guest Relation Executive)

Date Posted: Jul 08, 2025
Monthly: ₹ 12000 - ₹ 18000

Job Detail

  • location_on
    Location Mumbai, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift: Any
  • analytics
    Career Level: Experienced Professional
  • group
    Positions: 5
  • calendar_view_day
    Experience: 2 Year
  • male
    Gender: No Preference
  • school
    Degree: Diploma
  • calendar_month
    Apply Before: Aug 15, 2025

Job Description

Need a good GRE who is proficient in English, is honest , disciplined and hard working. Can work on weekends.

Is able to handle customer queries on call, coordinate and manage birthdays with all the micro management , is a good team builder and motivator.
Is able to work well with all teams and lead the organisation and make it grow.
 
The Front Desk – Guest Relation Executive (GRE) is an essential role in the hospitality industry. As the first point of contact for guests, the GRE is responsible for creating a positive and welcoming experience for all visitors. They greet guests upon arrival, assist with check-in and check-out procedures, and provide information about hotel amenities and services.
 
  • Welcome guests during check-in and give a fond farewell to guests while checkout. 
  •  Handling guest complaints and concerns in an efficient and timely manner.
  •  Overseeing VIP guests, arrivals and departures. 
  •  Coordinating and multi-tasking job duties in a busy environment.
  •  Should possess detailed information about the Hotel, city as well as the competition.
  •  Detailed information regarding arrivals and room requirements.
  •  Have up-to-date information on daily room occupancy
  •  Providing excellent customer service as per hotel standards.
  •  Greeting guests as they enter and exit the hotel. 
  •  Providing information regarding the Hotel, town attractions, activities, etc.
  •  Check on VIP reservations, and complete their pre-registration formalities.
  •  Allocate rooms to all arriving guests.
  •  Maintain up-to-date information on room rates, current promotions, offers, and packages
  •  Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  •  Coordinate with housekeeping for clearing of rooms.
  •  Collect Guest feedback during guest departure along with his likes and dislikes.
  •  Perform basic cashier activities as and when required.
  •  Maintain guest lockers for safe custody.
  •  Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  •  Give proper and complete handover to the next shift
  •  Should be able to handle all guests without bias or prejudice.
  •  Follow the house rules and policies laid down by the management.
  •  Adhere to strict staff grooming and hygiene standards.
  •  Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
  •  Good command of the English language is essential, both written and verbal 
  •  Must possess strong organization time management skills, and attention to detail.
  •  Must be guest service-focused and a team player.
  •  A positive attitude and outgoing personality is essential.
  •  Must be able to work shifts – days, evenings, weekends, and holidays.
  •  Ability to relate well to Hotel guests and employees. 
  •  Professional in demeanor and presentation. 
  •  Personable, enthusiastic, self-motivated, and able to work independently.
  •  Observant, discriminating, and detail-oriented 
  •  Ability to understand and carry out oral and written instructions and request clarification when needed. 
  •  Strong interpersonal and organizational skills.
  •  Able to work morning, evening, weekend, holiday, and overnight shifts.

Company Overview

Mumbai, Maharashtra, India

Diploma HM Trained Bvoc HM Trained Read More

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