Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:
Greets guests and processes hotel registration.
Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.
Ensure all guest account details are correct and accurate.
Keeps current on hotel accommodations, services and area attractions.
Responds to customer inquiries for information.
Arranges for services requested by the guest by working with other departments as appropriate.
Stays current with developments in the hotel by reviewing and updating the communication log.
