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Guest Relations Associate

Date Posted: Feb 16, 2023
Monthly: 0 - 0
Job is expired

Job Detail

  • location_on
    Location Mumbai, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift: Rotating
  • analytics
    Career Level: Entry Level
  • group
    Positions: 3
  • calendar_view_day
    Experience: Fresher
  • male
    Gender: Female
  • school
    Degree: Bachelors
  • calendar_month
    Apply Before: Feb 28, 2023

Job Description

Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:

  • Greets guests and processes hotel registration.
  • Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.
  • Ensure all guest account details are correct and accurate.
  • Keeps current on hotel accommodations, services and area attractions.
  • Responds to customer inquiries for information.
  • Arranges for services requested by the guest by working with other departments as appropriate.
  • Stays current with developments in the hotel by reviewing and updating the communication log.

Skills Required

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501, 5th Floor, New English High School, Ram Maruti Rd, Near Talao Pali, Thane West, Maharashtra 400601